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Improving Risk and Compliance in Community Pharmacies


Pharmacies are under increasing scrutiny by the media and regulators.  We are working with leading academics, regulators and practicing experts to offer a comprehensive CQI ( continuous quality improvement ) program.  Using The Patient Safety Company's advanced clinical governance, risk and compliance software platform ( we have built an app that provides incident reporting, a patient safety culture survey and a regulators' reporting. The App was developed in  partnership with St. Francis Xavier University in Nova Scotia, has been recently sold to Sobey's National Pharmacy Group and is being deployed in over 400 stores across Canada. 


The program has the following benefits: 

 - Automates a regulatory approved CQI program ( N.S.) tailored to community pharmacies

 - Enables the reporting of errors and learning from medication incidents (MI) in a supportive, non-blame, constructive manner

 - Enables community pharmacies to understand each store's changing culture around patient safety

   The program includes the following components: 

   CQI process specific to community pharmacies;

   Training in quality management  in-store CQI facilitators;

   Online reporting and analysis of errors to a common database;

   User manuals for both pharmacies and inspectors;

   On-line Tools to identify the root causes of errors;

   Mobile tool for pharmacy inspectors (and potentially others) to assess compliance to SafetyNET-Rx program



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